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RETURN AND REFUND POLICY

We are committed to providing you with the best shopping experience possible. In the event that you are not entirely satisfied with your purchase, we offer a comprehensive return and refund policy to ensure your peace of mind.

1. Returns Eligibility:

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Returns must be initiated within 5 days from the date of delivery.

2. Non-Returnable Items:

Gift cards and downloadable products are non-returnable and non-refundable.

3. Return Process:

To initiate a return, please follow these steps:

Contact our customer support team at playhillsinfo@gmail.com to request a return authorization.

Pack the item securely in its original packaging, along with any included accessories and documentation.

Include a copy of the purchase receipt or order confirmation in the package.

Ship the package to the address provided by our customer support team.

4. Refund Process:

Once your return is received and inspected, we will send you an email notification to confirm the receipt of the returned item.

We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 working days.

5. Late or Missing Refunds:

If you haven't received your refund within the specified timeframe, please check your bank account or contact your credit card company.

If the issue persists, please contact our customer support team for further assistance.

6. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to initiate a return and place a new order.

7. Shipping Costs:

The shipping costs for returning an item are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or defective item).

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on your preference.

9. Contact Us:

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer support team at playhillsinfo@gmail.com/+91 7455853033.

Please note that this return and refund policy is subject to change without prior notice. We recommend reviewing this policy before making a purchase.

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