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Shipping and Delivery policy

Thank you for choosing our products! Here's our shipping and delivery policy to ensure you have a smooth shopping experience:

 

1. Processing Time:

Orders are typically processed within 1-2 business days after payment confirmation.

2. Shipping Methods:

We offer standard and expedited shipping options for some products during checkout.

Standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days.

3. Shipping Rates:

Shipping rates are calculated based on the location of your order and the shipping method chosen.

Free shipping may be available for some orders exceeding a certain amount, as specified on our website offers and discounts if applicable.

4. Delivery Time:

The estimated delivery time includes both processing and shipping times.

Delays may occur during peak seasons or due to unforeseen circumstances, but we strive to keep you informed.

5. Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information.

Use the provided tracking number to monitor the progress of your delivery.

6. International Shipping:

We offer international shipping to select countries. Customs and import duties may apply and are the responsibility of the customer.

7. Incomplete or Incorrect Addresses:

Please ensure your shipping address is complete and accurate during checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer and do not guarantee a return/refund.

8. Lost or Stolen Packages:

Contact us promptly if your package is lost or stolen. We will assist in tracking or initiating an investigation with the carrier.

9. Returns Due to Non-Delivery:

If a package is returned to us due to non-delivery, the customer is responsible for any additional shipping fees for re-delivery.

10. Refunds and Returns:

Refer to our Returns and Refunds Policy for information on returning products and receiving refunds.

11. Contact Information:

If you have any questions or concerns about your order, please contact our customer service team at connect@playhills.in or +917455853033.

By placing an order with us, you agree to abide by our Shipping and Delivery Policy. We appreciate your trust in our products and strive to provide a positive shopping experience.

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